TERMS OF SERVICE

OVERVIEW

This website is operated by Techsarathy.com. Throughout the site, the terms “we”, “us” and “our” refer to Techsarathy.comTechsarathy offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply  to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

Privacy Policy

This Privacy Policy governs the manner in which Techsarathy.com  collects, uses, stores, archives and discloses information collected from users (each, a “User”) of this Web site. Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used.

The Information We Collect

This notice applies to all information collected or submitted on Store website. On some pages, you can order products, make requests, and register to receive services. We may ask for personal information such as Name, Company Name, Address, Phone Number, Email Address and or Credit Card information.

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service. 

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

Cookies

We use cookies to maintain session of your user. It is not used to personally identify you on other websites.

CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

Shipping Policy

Are Product checked before shipping ?

Yes., of course.

We have a professional Quality Control team.
They will check carefully for each item we received from factory to avoid sending defective goods to our customers.

Warranty will be void?

If the product is used without stabilizer, warranty will be void.

If the product is not used as per its usage specifications warranty will be void.

This Warranty will be void on removal, tampering or alteration of any identification labels on the product or any of its components including serial number.

Warranty does not cover damages caused due to improper, unauthorized installer, repair, unauthorized modification, physical damage and water log damages or connection of the product to equipment not approved by the Company.

General Terms and Conditons

Legal Disclaimer:

  1. The product is used without stabilizer warranty will be void.
  2. If the product is not used as per its usage specifications warranty will be void.
  3. Sonoff owes liability of this product not exceeding the selling price of the product in any circumstances. A voltage stabilizer is designed to automatically maintain a constant voltage  level for the load to prevent undue power failures.
  4. Product has to be used in a specific way and for the specified purposes well specified in user’s manual.
  5. Loss or damages resulting from un-authorized adaptations/adjustments/tampering/improper installation of the product are not covered. Also, Accidental/Physical/Water damages and damages due to High Voltage burnouts are out of the purview.
  6. Manufacturer takes no direct, indirect or any type of consequential liability of whatsoever nature under any condition, of customer’s appliances functioning or malfunctioning of his/her appliance by or after buying product.
  7. This Warranty will be void on removal, tampering or alteration of any identification labels on the product or any of its components including serial number.
  8. Warranty does not cover damages caused due to improper, unauthorized installer, repair, unauthorized modification, physical damage and water log damages or connection of the product to equipment not approved by the Company.
  9. The Sonoff product box must be opened and installed by a Sonoff authorized personnel/technician else the warranty or any other claim will be void.
Does your product include installation?

No. The Installation charges not included in product price. The installation charges differ from state to state due to transportation  and other overheads.

Dispute Resolution

How to claim lost product?

If you face any loss or damage to the product by the courier company, you will need to file a claim to get insurance reimbursement. Ensure that you have all the necessary documentation in place for making the claim. Once you successfully send across the claim and it is accepted, you will get the reimbursement within a period of time. This period depends according to the insurance company and the coverage.

 Conclusion

Shiprocket also offers insurance of up to Rs 5000 for damaged and lost goods. In case of an accident, whichever amount is lesser between the insurance amount the order value is given to the Techsarathy.com and Techsarathy.com will refund to the customer.

Warranty Exemptions and Notes

  1. Natural product degradation through wear and tear, along with breakage/damage during use, is solely the customer’s responsibility and is not covered by our warranties.
  2. If the customer has damaged/misused the item(s), the product’s warranty is immediately rendered void. No compensation is available in such cases. However, customers are welcome to contact us to purchase a replacement or spare parts (if applicable). We will charge the original value of the components and a shipping fee to dispatch them.

 What should I do if my products gone faulty after a period of use?  During installation or after  damages resulting from un-authorized adaptations/adjustments/tampering/improper installation of the product are not covered. Also, Accidental/Physical/Water damages and damages due to High Voltage burnouts are out of the purview. Customer can buy new product asking discount to Sonoff or Authorized dealer. Product replacement warranty for Pro customer.

Refund Policy

After successful payment you cannot change your order(Products). Order can be cancel only whitin 2 hours of payment or before ship the product . The refund amount will be reflected to your  payment mode  within 3-7 working days.

Cancellation Policy

We guarantee to provide accurate descriptions and high quality product as mentioned in the website. In order to protect customers from shipping damage, item mismatch or parts missing etc., we are providing 5 days time (From the date of order delivery) to report the complaint by going to my account section and then to your order, the you will find option for Request Refund. Our technical team will verify the submitted details visually and will issue RMA number to return the material. Once we received the product our experts will verify the issue reported and will send the replacement items to the customer shipping cost prepaid by us. In case, we do not have the product in stock to provide replacement, we will issue 100% refund. Furthermore, no warranty will apply if the Product has been subject to misuse, static discharge, neglect, accident, modification, or has been soldered or altered in any way.Due to the nature of the products we are selling and our strict quality policy, we are unable to offer order cancellation and return without valid reason.

Return Policy

Items exchanges are only available for items that you received in a non-human damaged or non-working condition or the item is not what you ordered is incorrectly shipped to you. To confirm what the issue is, the picture or video proof of the issue is a must. After returning the item, we will resend a new one for free (we will assume shipping cost) within 7 days or you can ask for a full refund.

Please be sure to open the parcel and carefully check the contents before signing for the package.

For any issues, please carefully follow our warranty process to minimize any delays:

  1. Contact our [email protected] with your order number and the product code (SKU number).
  2. Please send us a clear picture of the outer packaging, all shipping labels visible, and (if applicable) the item received.

 NOTE: Photos and videos should ideally be clear and focused, taken under good lighting conditions, and from a   close to medium distance. This allows us to identify and verify the issue(s). We will always do our very best to help you. Thank you in advance for providing all the information stated above.